麵試英語
Jan08
麵試英語 2小時前行李員麵試試題
1. luggage storing conversation: if our guests want to store their luggage in our hotel, what will you say?
答題要點：
1）問候客人；（2分）
2）向客人提供幫助；（2分）
3）詢問客人房間號；（3分）
4）詢問行李件數；（3分）
5）詢問行李當中有無貴重物品，易碎物品和食物等，我們不對以上物品負責；（3分）
6）詢問客人什麽時候來取；（3分）
7）向客人說明寄存的收費標準；（3分）
8）讓客人在行李登記本和行李牌上麵簽名；（3分）
9）告訴客人物品是本人憑行李牌和簽名取行李並提醒客人好好保存行李牌。（3分）
Reference: Good morning, sir. What can I do for you? Could you give me your room number, please? How many pieces of luggage do you want to store? Do you have some valuables, vulnerable things or food in your luggage? We can not store them, you will have to take them with you. We are not responsible for these things. When will you come back to pick them up? For luggage storing, for every piece of luggage we will charge you five RMB each day except today. We need your signature on the luggage registration book and on the claim tag. You can claim your luggage by your signature and the claim tag. Please keep it carefully.
2. If it is raining outside now and one of our guests wants to know where they could get an umbrella. What will you say?
答題要點:
1）問候客人；（2分）
2）向客人提供幫助；（2分）
3）詢問客人房間號；（1分）
4）建議一：每個房間都配有一把雨傘，我可以幫您到房間去取雨傘，不過需要您稍等一下。（10分）
5）建議二：您也可以在前台借一把雨傘，但是需要收取您50元的押金。我們會給您一張收據。當您歸還收據和雨傘的時候，我們就退還您50元的現金。（10分）
Reference: Good afternoon, sir. What can I do for you? (you see, it is raining outside. How could I get an umbrella?) Could you tell me your room number please? I could give you two pieces of suggestion.
1) in your room there is an umbrella in the wardrobe. I can bring it downstairs for you. But you will have to wait for a moment. 2) you can also borrow it from the front desk. We will charge you 50 Yuan as a deposit and we will give you a receipt. When you return the umbrella and the receipt, we will give you back the money.
3. Now we met each other at the airport. What will you say to while away the 40minutes from the airport to our hotel.
答題要點:
1）問候客人；（2分）
2）自我介紹 這篇關於麵試英語的文章,11i到此已經介紹完了,希望對你有所幫助。
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